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In the bottom text Agency as (Lion Queen Charter agency), Guest as (guests who decided to choose our products, actually to book a cruise), Users as (future clients, web site visitors).
 
From May 25, 2018. new law passed by Europe Union (EU) called General Data Protection Regulation (GDPR) is related to personal data protection. GDPR is applied to every business subject in EU and every business subject is obliged to align its business with the GDPR. GDPR gives Users more control over their personal data.
Under it is going to be described simply and understandably, all Users and Guests need to know, and it is related to personal data protection:
 
- what are personal information
- how we collect personal information
- how we use collected personal information
- why we process Your information
- for how long personal info will be saved and how we protect them
- with who we share collected information
- access to collected information
- personal information collection from people younger than 16
- cookies collection
- the Guests right to not participate in marketing using personal data
- the Guests right of deleting personal information
 
- WHAT ARE PERSONAL INFORMATION
Personal information is every information which refers to physical person whose identity is established or can be established. Personal information are name, surname, date of birth, address, location, IP address, income, health information, race, sexual orientation, religion, political beliefs...
 
- HOW WE COLLECT PERSONAL INFORMATION
Agency collect personal info in a way that we ask personal info (name, surname, email address and if they want phone number). If Guests decide to pay for cruising using credit cards, then we send them link with payment gateway where they need to fill their information (that info are visible only to Bank).
If Guests made reservation for cruising, and ship on which they will be accommodate is owned by Agency, then Agency is obliged to register them for that week, in that case needed info are name, surname, address, date of birth and passport number.
 
- HOW WE USE COLLECTED PERSONAL INFORMATION
Personal info (email address), may be used for promoting our business (marketing). Also we use it as is described in the sentence above: 
If Guests made reservation for cruising, and ship on which they will be accommodate is owned by Agency, then Agency is obliged to register them for that week, in that case needed info are name, surname, address, date of birth and passport number.
 
- WHY WE PROCESS YOUR INFORMATION
We may process information for promoting our business. We also process it because country's law is that every guest is registered when it is on vacation in Croatia. Also, we need Guests info for making bill. Also, we ask Guests for personal phone number, in a case if they prefer mobile phone conversation, instead email communication.
The Guests provides data freely. Guests personal data are necessary in the process of obtaining the requested service. They will be used also for further mutual communication.
 
- FOR HOW LONG PERSONAL INFO WILL BE SAVED AND HOW WE PROTECT THEM
Personal info will be stored for that long till our Guests want their deletion. Agency is obliged to protect their personal information, and they will be safely saved in digital format. The Agency is obliged not to take the personal data of the Guest outside of the country or to give them to a third person, except for the purpose of realizing the requested service. Personal data of the Guests will be kept in the database, pursuant to the decision of the Agency on the manner of gathering, processing and keeping personal data. By accepting these General Conditions, the Guests gives his/her consent that his/her personal data may be used for the marketing purposes of the Agency.
 
- WITH WHO WE SHARE COLLECTED INFORMATION
Agency share personal information only with e-visitor when we register our Guests. Our bills, which contain Guests information, are also shared with our bookkeeping.
 
- ACCESS TO COLLECTED INFORMATION
As the matter of fact that our Guests personal info are not public, they are not available to nobody accept to us. On our website there is no possibility for Guests and Users online registration, so there is no possibility that anyone can see their info.
 
- PERSONAL INFORMATION COLLECTION FROM PEOPLE YOUNGER THAN 16
For collecting personal info from people which are younger than 16, Agency ask parents for approval.
 
- COOKIES COLLECTION

Cookies are used to ensure better user experience and site functionality. The main purpose of a cookies is to identify Users and make better user experience. These cookies can be temporary cookies that are stored only during a visit to the page or a permanent cookie, that is stored on a User's computer after visit. Cookies can be automatically accepted, depending on your web browser settings. In a case if you do not agree to their use, you can easily delete cookies at any time on your computer or mobile device using the browser settings you are using.

For more information about cookies, you can visit the browser pages you are using. Please remember that the purpose of the cookies is to improve the use of our website, and by preventing or deleting cookies, you can disable the functionality of our web site features and maybe cause a different experience in your browser.

- THE RIGHT TO NOT PARTICIPATE IN MARKETING USING PERSONAL DATA

Agency can use Guests personal info in a future for marketing (promotional emails). In a case when Guest doesn't want to participate, can contact us. More about changing personal info, please read under.

- THE RIGHT OF DELETING PERSONAL INFORMATION

In a case that Guest doesn't want to share personal information with us anymore, has right to ask from us to delete / update their personal information. In that case, can contact us.

 

Read here our business Terms & conditions

09 May
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